Job Description
Responsibilities
- Provide high-quality, tailored coaching to clients on behalf of coaches
- Execute end-to-end coaching tasks including deployment of templates and protocols
- Manage client inboxes daily to provide motivation and answer questions
- Ensure seamless integration with coach workflows and brand identities
- Adhere to SLAs for response times and proactive client reach-outs
- Manage the commercial lifecycle of clients including renewals and cancellations
- Identify and handle upsell opportunities
- Serve as first-line support for clients navigating the app
Requirements
- Must reside in Georgia, Indiana, North Carolina, Tennessee, Texas, or Utah
- Must be available to work weekends, nights, and holidays
- Deep passion for health and fitness
- Fluency in English
- High emotional intelligence and proactive problem-solving skills
- Meticulous organizati...