Assistant Call Center Manager - BPO Industry
Jadeer
📍 Cairo, Cairo Governorate, Egypt
Job Description
Job Overview
We are seeking an experienced and results-driven Assistant Call Center Manager to support the management of daily call center operations and ensure the achievement of operational targets, service quality, client satisfaction, and team performance.
In this role, you will assist in overseeing a large-scale account, supporting Team Leaders, Supervisors, and agents to ensure smooth service delivery, adherence to KPIs and SLAs, and continuous improvement across the operation.
The ideal candidate is a strong people leader, highly organized, client-focused, and experienced in managing voice operations within a call center environment. You will work closely with the Service Delivery Manager, Operations Manager, and support functions to ensure operational excellence and consistent performance.
Key Responsibilities
1. Operations Management
Support the management of day-to-day call center operations for the assigne...