Area on Board Manager (3582)

An exciting opportunity to recruit an Area On Board Manager for the Metro area (Victoria, East Croydon and Selhurst depots).

Role Purpose

A member of the Customer Services Directorate Leadership Team, accountable for the continuous improvement of safety, customer experience, performance and compliance within the On Board team with a pro-active approach to influence/lead/deliver cross functional projects and the delivery of KPI's / business objectives.

Role Requirements

• Strong Leadership Skills with a passion for building diverse, inclusive teams (circa 200 colleagues with 6 direct reports) and developing talent.
• Customer centric mindset with strong instincts on improving customer experience, including for customers with additional assistance requirement...