Arabia Customer Service Specialist

This role exists to focus more on our customers and drive customer centricity agenda. Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

• Drive Number 1 Supplier agenda program
• Monitor shipments generation centrally for Arabia
• Monitor weeks coverage status across Arabia
• Coordinate loss tree analysis and corrective action plans with stakeholders
• Track and improve customer service KPIs (service level, OTIF, case fill rate)
• Lead cross-functional alignment between demand, supply, and CX teams
• Identify service gaps and proactively drive continuous improvement actions

• Analytical skills
• Finance acumen
• Data-driven mindset
• Strong problem-solving and decision-making ability
• Advanced Excel and reporting skills (Power BI ...