Job Description
Position: AR Collections Supervisor
Location: Taguig, Philippines
Reports To: AR Collections Manager
Role Summary
The AR Collections Supervisor is responsible for leading the day-to-day operations of the Accounts Receivable (AR) Collections team, ensuring productivity, quality, and timely resolution of outstanding accounts. This role oversees a team of 12–15 collectors, drives performance through coaching and development, monitors cash collections and aging, and partners with internal stakeholders and clients to improve collection outcomes while maintaining compliance with healthcare billing regulations.
Key Responsibilities
- Supervise the daily operations of the AR Collections team, including workload management, scheduling, attendance, and productivity.
- Monitor team performance, conduct quality reviews, and provide coaching and performance feedback.
- Review and res...