Apprentice – IT Helpdesk

Salary & Details

Salary: £15,434p.a (Year 1 Apprentice). Full-time (37 hours per week). Full year. Fixed term for 18 months. Based at London Road Campus. IT Solutions Technician Apprentice - Level 3 .

Overview

As an IT Solutions Technician Apprentice, you’ll work within the Technical Services department to provide essential administrative support and day-to-day technical assistance to staff and students, while developing key skills in IT systems and helpdesk operations.

Responsibilities

You’ll gain hands-on experience by working on real-world tasks such as:

• Managing user accounts
• Triaging IT support requests
• Maintaining hardware and software inventories
• Supporting our digital learning environment
• Familiarising with business applications and IT systems - including Microsoft Office and our IT Helpdesk ticketing platform

Qualifications

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