Job Description
Responsibilities
- Guide customers through their entire product journey from initial implementation and technical onboarding to production deployment.
- Build custom demos and prototypes that showcase how AssemblyAI's models can solve specific customer use cases.
- Lead technical discovery sessions with prospects and customers to understand their requirements and design optimal implementations.
- Assist with competitive evaluations by providing benchmarks and designing fair comparison tests.
- Troubleshoot production issues for customers using streaming and async APIs.
- Provide technical guidance on architecture, scaling, data privacy, and API integration best practices.
- Create proofs-of-concept that demonstrate Speech AI capabilities.
- Travel to customer sites for technical workshops and relationship building.
- Serve as the voice of the customer to Product and Research teams, providing feedback fr...