Applications Development/support Special
I
International Paper
📍 querétaro, querétaro, Mexico
Job Description
**Purpose**:
**Roles & Responsibilities**:
**Develops relationships with other IT teams**
**Documentation of developed code and other processes**
**Performs unit testing of developed code and understands process of system integration testing**
**Consistently meet or exceed stringent individual and team performance metrics.**
**Effectively utilize and demonstrate the use of tools such as the USD, Aurora, IT Oncall and CentreVu to manage call volume, ticket resolution and individual and team performance.**
**Provide dedicated IT incident resolution and management services 24x7 to customers by receiving, entering, troubleshooting, prioritizing, escalating and updating all IT incidents.**
**Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company.**
**Detailed oriented (important skill for call tracking and incident records)**
**Excellent customer service skills (personable and confident, able to defuse...
**Roles & Responsibilities**:
**Develops relationships with other IT teams**
**Documentation of developed code and other processes**
**Performs unit testing of developed code and understands process of system integration testing**
**Consistently meet or exceed stringent individual and team performance metrics.**
**Effectively utilize and demonstrate the use of tools such as the USD, Aurora, IT Oncall and CentreVu to manage call volume, ticket resolution and individual and team performance.**
**Provide dedicated IT incident resolution and management services 24x7 to customers by receiving, entering, troubleshooting, prioritizing, escalating and updating all IT incidents.**
**Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company.**
**Detailed oriented (important skill for call tracking and incident records)**
**Excellent customer service skills (personable and confident, able to defuse...