Application Support Engineer Plm (Teamcenter) (Barcelona)

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Key Responsibilities

• Support Case Resolution: Handle incoming support cases from customers, analyze their problems, and provide timely solutions or workarounds that meet their needs. Collaborate with our integral software development organization and customer care teams to address customer issues efficiently.
• Problem Analysis and Reporting: Under minimal supervision, analyze customer problems thoroughly and provide detailed problem examples to development teams. Write comprehensive problem and enhancement reports to facilitate continuous improvement of our products and services.