Monitor application and database performance, identify potential bottlenecks, and perform routine maintenance tasks to ensure system stability.
Create and maintain documentation for troubleshooting procedures, knowledge articles, and incident reports.
Strong written and verbal communication skills to effectively collaborate with various teams and stakeholders.
Meticulous attention to detail in analyzing logs, code, and database performance metrics.
Prior experience in a production support role, preferably with exposure to Java-based applications and SQL Server databases.
Identify opportunities for automation of repetitive tasks and implement scripts or tools to improve efficiency.
Improve and protect the software and systems behind the organization's technology services, including management of scalability, availability, latency, performance, security, and capacity, delivering software faster, better...