Application Support Engineer (La Moraleja)

Responsibilities

• Investigate and resolve escalated L2 incidents and requests.
• Provide updates on high-priority incidents and ensure timely resolution.
• Document resolutions, RCA, and corrective actions in the ticketing system.
• Liaise with L3 teams for unresolved critical issues.
• Work on open Problem Tasks/Records and contribute to permanent fixes.
• Identify potential workarounds to minimise downtime.
• Conduct knowledge-sharing sessions on recent issues or new findings.
• Assist L1 support with troubleshooting and shift-left initiatives.
• Review and provide feedback on junior team members’ work.
• Create, update, and validate Work Instructions in Confluence.
• Ensure existing WIs are accurate and reflect current processes.
• Organise training material to include relevant documentation and videos. SP
• Review documentation gaps and suggest improvements.
• Review resolv...