Application Support Engineer (L2)

What We'll Bring:

The L2 Application Support Engineer provides advanced support for Java web applications running on Apache Tomcat, manages LDAP-based authentication/authorization, and administers Linux servers. The role includes incident ownership, root-cause analysis, performance tuning, and collaborating with cross-functional teams to ensure secure, stable, and highly available services.

What You'll Bring:

Incident & Request Management: Handle L2 tickets escalated from L1; troubleshoot application, middleware, and OS issues; ensure SLA adherence.

Tomcat Administration: Manage instances, services, ports/connectors, thread pools, JVM options, context configs, WAR deployments, and server.xml/web.xml parameters.

Performance & Stability: Tune JVM (heap, GC, metaspace), analyze GC logs/thread dumps/heap dumps, optimize connectors and thread settings, and manage session replication (if applicable).

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