Application Support Engineer at Giesecke+Devrient

The Application Support Engineer at Giesecke+Devrient supports application‑level and operational service stability, bridging first‑level support and engineering teams. The position is based in Sant Joan Despí, Spain.

Key Objectives

• Handle and resolve application‑level incidents, problems, service requests and changes across supported platforms.
• Ensure completeness, accuracy and quality of ticket handling and documentation.
• Support, guide and train L1 Support Engineers to improve first‑contact resolution and operational maturity.
• Actively monitor, investigate and restore application services and integrations.
• Contribute to continuous improvement initiatives in monitoring, automation, documentation and operational procedures.
• Ensure compliance with Professional Services processes, security and quality requirements.

Key Responsibilities

Service Operations & Ticket Management

• Perfor...