Application Support Engineer Assoc Manager

Accenture

📍 monterrey, nuevo león, Mexico

Full-time Soporte técnico y administración

Job Description

Application Support Engineer

Key Responsibilities

  • Act as a software detective by identifying, analyzing, and resolving issues across multiple components of critical business applications.
  • Collaborate with cross‑functional teams to ensure application stability, performance, and continuous improvement.
  • Support developers by troubleshooting and resolving application‑related issues.
  • Support and maintain applications hosted on hybrid environments, including AWS, OpenShift, and Private Cloud.
  • Build, configure, administer, and maintain WebLogic, Tomcat, and Apache Web Servers.
  • Monitor application environments and proactively troubleshoot issues using observability tools.
  • Participate in an on‑call rotation, including off‑hours and weekend support.
  • Tune application server parameters to optimize system performance.
  • Install, configure, and maintain SSL/TLS certificates on web and applic...
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