Application Support Analyst - second level support on client issues, technical issues, system/web site outages - 98268-1

Application Support Analyst

Line of Business: Capital Market Risk (CM Risk)

Duration: 12 months

Remote/Hybrid: Hybrid

- Core day(s)? Tuesday or Thursday

- Additional Friday per month? Yes, second Friday of the month

Office Location: 81 Bay 19th Floor

Work Schedule (hours per week, start time): 37.5 Hours/week, 9-5 Monday to Friday

Responsibilities:

You will be responsible for providing analysis and second level support on client issues, technical issues, system/web site outages and questions from all Internal and External application by maintaining, prioritization and addressing to respective The Bank's Technology groups and Vendors. You will also be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

Production Support – Inve...