Application Support Analyst

Job description We are seeking an experienced and proactive Application Support Analyst to join our international team. In this role, you will provide high-quality technical support for smart applications used by one of the largest transportation agencies in North America. You will be responsible for resolving complex issues, collaborating with internal teams, and ensuring a seamless user experience. This is an excellent opportunity for a detail-oriented professional with strong SQL skills, database knowledge, and a knack for problem-solving and communication. Roles & Responsibilities Provide prompt and effective technical support to customers and internal stakeholders via remote channels. Troubleshoot and resolve Level 2+ issues, escalating complex cases when necessary. Identify recurring issues and propose or implement long-term solutions to reduce support volume. Collaborate with the development team to investigate bugs and test resolutions. Perform system upgrades and deliver post-...

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