Application Support 2nd Level Support - Hybrid 3x2, Madrid (Arbo)

We are looking for the very Top Talent…and we would be delighted if you were to join our team! This role offers the chance to engage with a multinational company providing digital technology services to large corporations.

What are we looking for?

We are seeking a dedicated Application Support Specialist to ensure the smooth operation of our core banking applications through proactive incident management and efficient coordination across IT and business teams.

Responsibilities

• Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)
• Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
• Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders
• Act as the local administrative Manager
• Take over periodical o...