Application Production Support

Responsibilities:

• Responsible for L1/L2 production support, incident management, problem management, change management including application deployments.


• Support data flows between Credit, Working Capital, Asset Finance, and Securitization applications and other upstream and downstream systems.


• Support Operations team for technical issues.


• Participate in the yearly Disaster Recovery, Liveplay, and Backup Recovery testing.


• Coordinate and fulfill project support tasks, as well as provide status reports.


• Provide expertise on production constraints and environment readiness.


• Maintain application and systems as per Information Security guidelines.


• Ensure data protection regulations are implemented from a data security standpoint.


• Maintain monitoring, capacity planning, and performance tuning of financing solutions applications components.

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