Application Owner Business Platfforms (FR)

Role Overview

The role acts as a primary focal point between technical departments, business users, and external SaaS vendors, ensuring that all software solutions operate smoothly and strict Service Level Agreements (SLAs) are met. You will manage technical documentation, conduct regression testing, and oversee the knowledge transfer process to ensure service continuity. With a strategic eye on compliance, security, and budgeting, the role also involves monitoring license requirements, tracking deployment KPIs, and providing expertise during vendor contract renegotiations or technical auditing phases.

Key Responsibilities

• Advanced Application Support & Incident Management: Own end-to-end incident resolution and request workflows, tracking tickets via corporate ITSM platforms, escalating issues to external SaaS vendors, and coordinating with global shared service centers to fulfill SLAs...