App Support Representative
M
MedSpecialized, Inc
📍 Cebu City, Philippines, Philippines
Job Description
Position Overview:
As an App Support Representative, you will be responsible for providing reliable and efficient technical support
to clients using Meditab’s mobile applications and software platform.
Work Schedule and Arrangement: 9:00 PM- 6:00 AM, Onsite
Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Key Responsibilities:
App Support
● Provide timely and effective support to clients using the mobile application and related software.
● Guide users through app features, functionalities, and proper usage.
● Assist clients via phone, email, chat, or remote support tools.
Troubleshooting
● Diagnose and resolve issues related to installation, connectivity, data synchronization, and app
performance.
● Address software-related concerns impacting mobile application functionality.
● Escalate complex technical issues to higher-level support or development teams with proper
documentation....
As an App Support Representative, you will be responsible for providing reliable and efficient technical support
to clients using Meditab’s mobile applications and software platform.
Work Schedule and Arrangement: 9:00 PM- 6:00 AM, Onsite
Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Key Responsibilities:
App Support
● Provide timely and effective support to clients using the mobile application and related software.
● Guide users through app features, functionalities, and proper usage.
● Assist clients via phone, email, chat, or remote support tools.
Troubleshooting
● Diagnose and resolve issues related to installation, connectivity, data synchronization, and app
performance.
● Address software-related concerns impacting mobile application functionality.
● Escalate complex technical issues to higher-level support or development teams with proper
documentation....