Job Description
About the Role
As the KYC Quality Check Supervisor, you will oversee a team of KYC analysts, ensuring service levels, quality standards, and productivity targets are consistently achieved. You'll coach team members, review complex KYC cases, manage operational risks, and help develop high-performing teams.
Key Responsibilities
- Lead and manage a team of KYC analysts
- Own team SLA, productivity, quality, and adherence metrics
- Allocate workloads and rebalance capacity to meet operational targets
- Review and approve complex or high-risk KYC cases
- Conduct daily team huddles and weekly coaching sessions
- Monitor analyst performance and support employee development
- Partner with Quality Control to address quality trends and coaching opportunities
- Manage attendance, adherence, and capacity planning
- Identify operational risks and escalate with supporting data ...