Analyste au support applicatif / Application Support Analyst

Overview

Nous sommes actuellement à la recherche d’un analyste au support applicatif pour un de nos clients. Il s'agit d'un éditeur logiciel international.

As a member of the application support team, you will have extensive product knowledge. You will be responsible for providing high quality and efficient professional (Level 2) support to the growing customer base. You will be responsible for resolving support tickets, while providing dedicated and personalized follow up to all accounts. In addition, you will work with the development teams to escalate issues and understand new features before they are released to customers. This role will ensure continuous software improvements and seamless support for our customers.

Responsibilities

• French: En tant que membre de l'équipe de soutien à l'application, vous avez une connaissance approfondie des produits. Vous serez chargé de fournir un support professionnel (niveau 2) efficace et de haute qual...