Analyst, Workforce Scheduling - Remote

Provides analyst support for workforce management activities including partnering with leaders to identify business needs, and proposing solutions in line with the needs of members and providers. Ensures appropriate numbers of skilled resources are in place to manage workload demands, identifies gaps in coverage and proposes solutions for best possible outcomes.

Essential Job Duties

• Provides analytical input related to call handle time/volume trends, and seeks to continuously improve forecasts and plans.
• Maintains headcount requirements for each plan and works closely with leadership to ensure staffing is adequate to support compliance regulations and service level needs.
• Identifies gaps in coverage, predicts work volumes, and proposes new shifts, realignments/hiring plans.
• Maintains attrition capacity modeling and management of paid time off (PTO).
• Measures performance in each discipline according to esta...