Job Description
**I. Job Summary**
Under general supervision, provides data analysis, reporting, and operational support across customer communications, contact data integrity, and digital experience platforms. Provides data analysis in order to support and enhance overall department workflow, customer service, improvement and work quality.
**II. Essential Duties and Responsibilities**
+ Subject Matter expert for assigned functions.
+ Supports operational customer messaging activities in Salesforce Marketing Cloud, including template updates, audience preparation, send support, and QA.
+ Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.
+ Analyzes customer contact data to identify inaccuracies, and process inefficiencies.
+ Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
+ Assists with use...
Under general supervision, provides data analysis, reporting, and operational support across customer communications, contact data integrity, and digital experience platforms. Provides data analysis in order to support and enhance overall department workflow, customer service, improvement and work quality.
**II. Essential Duties and Responsibilities**
+ Subject Matter expert for assigned functions.
+ Supports operational customer messaging activities in Salesforce Marketing Cloud, including template updates, audience preparation, send support, and QA.
+ Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.
+ Analyzes customer contact data to identify inaccuracies, and process inefficiencies.
+ Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
+ Assists with use...