Analyst, Helpdesk (Coyuca De Catalán)

OverviewJob Description At Athena, we empower possibility through transformative delegation.
True leaders reflect on what they want in life and map the path to get there.
We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey.
The result is 10x more leverage, more time, and a greater impact on our clients' work and lives.
With a waitlist growing by the day, Athena has already showcased compelling demand.Role OverviewThe Analyst, Helpdesk role is vital for addressing employee inquiries, issues, and requests efficiently.
The position plays a key role in resolving problems promptly and continuously improving support processes, ensuring the organization operates smoothly.Duties & ResponsibilitiesRespond to inquiries from employees via Zendesk, and provide clear and concise explanations and solutionsKeep ticket submitters informed about the status of their tickets, providing...