Analyst - Collections Specialist

Role Summary:

Collections Specialist is responsible for managing and recovering outstanding receivables across business customers, commercial borrowers, and corporate/charge card accounts. This role requires strong verbal and written communication, solid negotiation skills, familiarity with US collections laws and commercial lending and charge-card practices, and the ability to manage a diverse portfolio of accounts to minimize credit loss while preserving customer relationships

Key Responsibilities:

• Manage a portfolio of commercial accounts, business entity receivables, charge/corporate card accounts, and commercial loans.
• Conduct end-to-end collections activities: outreach (email, phone, portal messages), negotiation of payment arrangements, settlement discussions, chargeback resolution, and escalation when necessary. Review account histories, cardholder agreements, merchant statements, invoices...