Americas Catalogue and Sales Support Team Lead
H
Hewlett Packard
📍 tlaquepaque, tlaquepaque, Mexico
Job Description
**_ Responsibilities: _**
- Leads team effort of individual contributors to resolve moderately complex issues.
- Acts as a first point of contact for top-tier customer accounts with high complexity, coordinating support on a broad range of daily operational matters.
- Resolves high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure)..
- Coordinates with or leads other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Champions a specialized topic (e.g., order management, special pricing) and trains other team members.
- Spearheads efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
**_ Education and Experience Required: _**
- First level university degree or equivalent experience.
- Typically 4-6 years of related experience (e.g., supply ...
- Leads team effort of individual contributors to resolve moderately complex issues.
- Acts as a first point of contact for top-tier customer accounts with high complexity, coordinating support on a broad range of daily operational matters.
- Resolves high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure)..
- Coordinates with or leads other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Champions a specialized topic (e.g., order management, special pricing) and trains other team members.
- Spearheads efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
**_ Education and Experience Required: _**
- First level university degree or equivalent experience.
- Typically 4-6 years of related experience (e.g., supply ...