AMAZE Direct Representative

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

As a Customer Service Advisor, you will interact with our customers as the ‘voice’ of Metro Bank, with a strong understanding of our processes, systems, products, and services and the ability to deliver exceptional customer service.

What you will do:

• Provide fantastic service and support to our customers over the phone
• Be a representative of the Metro Bank brand and its culture
• Advise our customers on all types of queries such as balance enquiries, payments, int...