AM Customer Assurance Engineer — Escalations & RCAs

Job Summary
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HP’s AM Customer Assurance organization delivers world‑class service experiences to customers across our Additive Manufacturing portfolio. We are seeking a highly motivated Customer Assurance Support Engineer to lead the resolution of the most complex, high‑impact product and quality escalations. The CA Support Engineer acts as the technical authority for escalations beyond frontline support capabilities, driving root‑cause identification, corrective actions, and prevention strategies while influencing upstream improvements across NPI, documentation, training and support models (shift‑left).

Responsibilities

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• Escalation Ownership & Resolution
  
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  • Own L4 product and quality escalations end‑to‑end, from intake and triage through root cause, mitigation, corrective actions and formal...

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