Job Description
Airport Customer Assistant – Summer Season 2026
As an Airport Customer Assistant you are the first point of contact for our clients at Girona airport during the summer period of March to November 2026. Your role is to provide a warm welcome, facilitate smooth transfers to the resort, and ensure a positive customer experience.
Main Responsibilities
- Welcome customers at the airport upon arrival.
- Coordinate and assist transport from the airport to the hotel.
- Organise and distribute welcome packs and any special assistance needs.
- Manage all administrative procedures in the system, including entering arrivals and departures, updating records, and reporting any incidents.
- Provide service/operational assistance during delays, including incident handling.
- Capture and log any complaints following the company complaint procedures.
- Communicate any last‑minute changes to customer holidays.