AI Support Engineer: AI Troubleshooting & Customer Success

Darwin AI in Dubai is seeking a proactive AI support specialist to address customer inquiries across WhatsApp, email, and Slack while diagnosing AI behavior and API integration issues. You will monitor alerts, maintain logs, and work with product and engineering teams to resolve complex problems.

The role emphasizes documenting support activity, contributing to internal FAQs, and ensuring timely resolution within SLAs.