AI Strategist, Operations & Customer Service

Role Overview

We are hiring a senior AI Strategist to support thetransformation of Operations and Customer Service functions,

including Client Support, KYC/onboarding, payments, RiskOperations, and Back Office processes

The role focuses on identifying high-impact opportunitieswhere AI can improve service quality, response efficiency, client satisfaction,and operation scalability. The successful candidate will work closely internalAI teams and external vendors to deliver practical, scalable solutions thatenhance both client experience and internal efficiency.

Key Responsibilities

Define and drive AI initiatives across Operations &Customer Service, aligned with business and service excellence goals

• Identify and prioritize use cases across:
• Client support automation and resolution efficiency
• KYC, onboarding, and verification process
• Payment operations and transaction monitori...