Job Description
We are seeking an AI Engineer to design and build intelligent systems that transform how we do customer support. Our organization processes large amounts of data from various sources, such as customers, end users, and web and social media platforms. This role focuses on using Generative AI, large language models (LLMs), and RAG-based systems to transform fragmented data into actionable insights. It also automates reporting and allows teams to engage with data in completely new ways.
One project within this role includes modernizing our localization workflows using AI, but the main focus is developing scalable tools that boost efficiency, increase visibility, and support decision-making across the organization.
What You’ll Be Doing:
+ Build and develop AI-powered tools that improve workflow efficiency, data analysis, and decision-making across customer support
+ Build systems that ingest and unify data from multiple sources (internal databases, forums...
One project within this role includes modernizing our localization workflows using AI, but the main focus is developing scalable tools that boost efficiency, increase visibility, and support decision-making across the organization.
What You’ll Be Doing:
+ Build and develop AI-powered tools that improve workflow efficiency, data analysis, and decision-making across customer support
+ Build systems that ingest and unify data from multiple sources (internal databases, forums...