Job Description
Overview
We are recruiting!
Our client in the microfinance industry in Kenya is seeking an innovative and technically skilled AI Prompt Engineer to lead the design and optimization of AI-powered voice bot conversations that enhance customer engagement and drive operational performance. This is an exciting opportunity to work at the intersection of generative AI, conversational design, and financial services, developing production-grade prompts that power automated debt collection interactions in both English and Swahili. Working closely with technology, operations, and collections teams, you will continuously refine AI performance through testing, analytics, and experimentation while ensuring regulatory compliance and an exceptional customer experience. If you have hands-on experience with large language models, conversational AI, and a passion for solving real-world business challenges using AI, this role offers the opportunity to make a measur...