AI Information Architect/ Content Strategist
Z
Zoom
📍 Madison, WI, United States
Job Description
What you can expect
You will design the information architecture that shapes how customers find answers through self-service support. You will use AI-driven content tools to build and scale intuitive knowledge systems. You will make complex product information effortlessly discoverable.
About the Team
Our team designs and manages the knowledge base that powers customer self-service support. We partner with content strategists, product managers, and engineers to build seamless experiences. We exist to help customers solve problems before they need to ask.
Responsibilities
+ Designing and maintaining information architecture deliverables including user flows, sitemaps, navigation schemas, and content models that support user-centered self-service solutions.
+ Leading AI content design and generation strategy, leveraging AI models to produce comprehensive, accurate, and scalable support content at speed. Conducting user research, conte...
You will design the information architecture that shapes how customers find answers through self-service support. You will use AI-driven content tools to build and scale intuitive knowledge systems. You will make complex product information effortlessly discoverable.
About the Team
Our team designs and manages the knowledge base that powers customer self-service support. We partner with content strategists, product managers, and engineers to build seamless experiences. We exist to help customers solve problems before they need to ask.
Responsibilities
+ Designing and maintaining information architecture deliverables including user flows, sitemaps, navigation schemas, and content models that support user-centered self-service solutions.
+ Leading AI content design and generation strategy, leveraging AI models to produce comprehensive, accurate, and scalable support content at speed. Conducting user research, conte...