AI-Enhanced Technical Support Specialist for SaaS

Sovos is seeking a Technical Support Specialist in Peru to act as a bridge between the company's SaaS platform and its customers. This role involves resolving escalated technical issues, ensuring a great customer experience, and contributing to continuous improvement efforts.

The ideal candidate will have strong technical skills, excellent communication abilities, and experience with ticketing systems. Sovos offers flexible time off, comprehensive health benefits, and a supportive work environment.