AI-Enhanced Technical Support Specialist for SaaS

Sovos is seeking a Technical Support Specialist to bridge our SaaS platform with customers. You will respond to technical issues, provide resolutions, and enhance customer satisfaction during interactions. This role requires strong communication skills, technical aptitude, and the ability to work on multiple support cases.

You'll document resolutions, provide product training, and assist customers while contributing to a culture of continuous improvement. Sovos offers flexible time-off and comprehensive health benefits.