AI-Driven Service Intelligence Lead: Autonomous Controls

HSBC is seeking an AI - Lead Service Intelligence professional at Senior Associate Director level to own and execute AI-enabled service level intelligence across SLAs, SLOs, and SLIs. The role focuses on predictive monitoring, anomaly detection, and automated remediation triggers to protect service performance.

You will partner with ITSM, Observability, Platform, and SRE teams to define meaningful indicators, inspire data-driven decisions, and deliver executive-level insights on resilience,