AGLC Director Customer Experience Strategy (Edmonton)

Become the AGLC Director of Customer Experience Strategy and revolutionize service operations for gaming and cannabis sectors. Lead teams to ensure compliance and enhance customer satisfaction.

AGLC is focused on hiring a Director of Customer Experience Strategy to provide comprehensive leadership across its customer care operations. This permanent full time role involves guiding strategies that enhance service delivery and meet Alberta's regulatory requirements. You'll play a vital role in shaping effective customer interactions across diverse retail networks.

Key Responsibilities

• Oversee customer care functions including contact centers
• Promote a customer-focused service model supporting multiple sectors
• Advocate for customer interests across all levels
• Employ technology and metrics to improve service effectiveness
• Manage operational resources to achieve performance goals

Requirements

• Ba...