Agente De Call Center (Cali) (Valle del Cauca)

Responsibilities

• Manage inbound customer calls, addressing inquiries and resolving issues efficiently.
• Provide information about products and services to both new and existing customers.
• Maintain a high level of professionalism and build positive customer relationships.
• Work collaboratively with team members to achieve customer satisfaction.
• Meet and exceed performance goals, including call handling metrics and customer satisfaction ratings.

Requirements

• Advanced English proficiency (both verbal and written).
• Prior experience in a call center or customer service environment.
• Strong communication and problem‑solving skills.
• High level of empathy and professionalism when dealing with urgent situations.
• Ability to work on‑site in Cali, Unicentro.
• Motivated, with a focus on customer satisfaction.