Agent, Customer Services (LHR)

Description

American Airlines is seeking a Part‑Time Customer Service Agent based at London Heathrow. In this role, you will support a team of Team Leaders in delivering a safe and exceptional airport experience for customers. You will be expected to have a comprehensive understanding of all customer service functions and work flexibly across various roles. The position involves extensive standing, walking, and engaging with passengers, ensuring a smooth and efficient travel experience while following instructions from Team Leaders.

As an Agent, Customer Services, you will provide a consistently high‑quality customer service ensuring a seamless experience at all contact points. You will perform a range of airport‑related duties and support the daily operation in areas such as check‑in, gates, transfer, arrival, baggage services and ticketing (ATAC). You will work closely with and take instructions from the Team Leader responsible for the flight, work areas or sh...