Job Description
Job Description
Job Title: AGA Expert – AGA Experience Centre
Reporting To: Store Manager
Role Purpose
The Brand Experience Specialist is responsible for delivering an exceptional, immersive AGA experience that reflects the brand’s heritage, craftsmanship, and evolving luxury positioning. This role blends hospitality‑level service with commercial excellence — inspiring customers through product storytelling, live demonstrations, curated events, and personalised consultations.
The role acts as the primary custodian of the customer relationship, ensuring every interaction is seamless across channels and teams. Working in close partnership with Sales, Customer Service, Marketing, and Retail Partners, the Brand Experience Specialist ensures a consistent, premium journey from first engagement through to purchase, installation, and long‑term ownership.
Key Accountabilities
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