After-Sales Technical Support Specialist (Chamartín)

Role Overview

Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.

The Technical Support Specialist supports the Spanish dealer network by providing day-to-day technical assistance, ensuring accurate diagnosis, timely issue resolution, and correct application of technical standards. Reporting to the Technical & Quality Manager, the role plays a key part in maintaining service quality, supporting warranty accuracy, and feeding field information back to HQ.

Key Responsibilities

• Dealer Technical Support
  • Provide first- and second-level technical support to dealers via hotline and case management systems. Onsite technical support
  • Support diagnosis and repair of complex vehicle issues across ICE, EV, ADAS, and connected systems. GWMT-PC Scanner, EPCTIS Platform
  • Ensure accurate, timely technical guidance in line with ...