Job Description
POSITION: After Sales Support Manager Position Summary
We are seeking a highly organized, technology driven After Sales Support Manager. The ideal candidate will possess strong administrative and customer service skills, a passion for process improvement, and a keen interest in leveraging Artificial Intelligence (AI) and technology to enhance business performance.
This role serves as a central hub between customers, service technicians, the parts department, and management to ensure efficient operations, accurate reporting, and exceptional customer service. Key Responsibilities
Service Scheduling & CoordinationSchedule and coordinate service technicians to maximize productivity and customer satisfaction.
Monitor technician workloads, travel routes, and appointment schedules.
Prioritize service calls based on urgency, customer requirements, and resource availability.
Communicate scheduling update...
We are seeking a highly organized, technology driven After Sales Support Manager. The ideal candidate will possess strong administrative and customer service skills, a passion for process improvement, and a keen interest in leveraging Artificial Intelligence (AI) and technology to enhance business performance.
This role serves as a central hub between customers, service technicians, the parts department, and management to ensure efficient operations, accurate reporting, and exceptional customer service. Key Responsibilities
Service Scheduling & Coordination