After-hours Support Specialist

FlairsTech

📍 Cairo, Cairo Governorate, Egypt

Full-time Information and Record Clerks

Job Description

Responsibilities:
Monitor different ticket queues outside of support working hours.
Understand context provided in the ticket to be able to define its urgency level and priority.
Respond to the customers within our SLA.
Follow escalation lines and processes in an efficient manner.
Requirements:
Perfect written English.
Very good spoken English.
Attention to details and ability to stay alert and vigilant during shift.
Flexibility with working hours (rotational shift)
Good prioritization skills
Process oriented
Basic computer skills.

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Job Details

Location Cairo, Cairo Governorate

Job Type Full-time

Category Information and Record Clerks

Posted July 07, 2026

Deadline August 16, 2026