Advisory Agent, Member and Client Experience

Work mode arrangement: full‑time on site.

Overview

As a member/client experience advisor, you improve the experience of members and clients by advising them on their banking transactions and promoting Desjardins products and services. You are also a digital solutions ambassador, helping members and clients use technology securely.

Responsibilities

• Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
• Contribute to business development and maintain business relationships through service delivery and activities.
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.

Qualifications

• Advanced knowledge of English and French.
• Action oriented.
• Custo...