Advanced Technical Support Specialist Arborg
V
Vidir Solutions
📍 arborg, mb, Canada
Job Description
Elevate customer satisfaction as an Advanced Technical Support Specialist at Vidir Solutions in Arborg, Manitoba. Your expertise will diagnose complex technical issues, mentor team members, and enhance support processes for optimal service delivery.
As a Technical Support Specialist – Level 2, you will directly assist customers by resolving intricate technical challenges through various channels. This role focuses on troubleshooting beyond IT, surrounding mechanical and electrical issues in industrial automation. Your mentorship will be crucial in developing junior team members and ensuring effective collaboration within the support team.
Key Responsibilities:
• Diagnose complex technical issues via phone, email, or onsite
• Mentor Technical Support Specialist – 1 team members effectively
• Improve technical support processes and documentation
• Communicate critical technical issues to the appropriate leaders
• Collaborate with product development on customer needs...
As a Technical Support Specialist – Level 2, you will directly assist customers by resolving intricate technical challenges through various channels. This role focuses on troubleshooting beyond IT, surrounding mechanical and electrical issues in industrial automation. Your mentorship will be crucial in developing junior team members and ensuring effective collaboration within the support team.
Key Responsibilities:
• Diagnose complex technical issues via phone, email, or onsite
• Mentor Technical Support Specialist – 1 team members effectively
• Improve technical support processes and documentation
• Communicate critical technical issues to the appropriate leaders
• Collaborate with product development on customer needs...