Advanced Specialist, Customer Success
P
Pearson
📍 Manchester, United Kingdom, United Kingdom
Job Description
**Role purpose**
Pearson Professional Assessments is seeking an experienced Advanced Specialist, Customer Success to directly support our clients in delivering high-stakes assessments.
The role involves a mix of contract, account, and project management to ensure the successful delivery of Pearson Professional Assessments products and services in accordance with contractual timelines and obligations.
This role is ideal for an experienced customer-facing professional who has delivered revenue-generating initiatives and operations, managed multiple client accounts, and is able to build strong client relationships.
This is a senior role within the Customer Success team, operating as a trusted partner to clients and an internal leader across cross-functional teams.
**Key responsibilities**
+ Act as the primary relationship owner for complex, strategic client accounts, building long-term partnerships grounded in trust and credibility.
+ Working with clients and teams...
Pearson Professional Assessments is seeking an experienced Advanced Specialist, Customer Success to directly support our clients in delivering high-stakes assessments.
The role involves a mix of contract, account, and project management to ensure the successful delivery of Pearson Professional Assessments products and services in accordance with contractual timelines and obligations.
This role is ideal for an experienced customer-facing professional who has delivered revenue-generating initiatives and operations, managed multiple client accounts, and is able to build strong client relationships.
This is a senior role within the Customer Success team, operating as a trusted partner to clients and an internal leader across cross-functional teams.
**Key responsibilities**
+ Act as the primary relationship owner for complex, strategic client accounts, building long-term partnerships grounded in trust and credibility.
+ Working with clients and teams...