Administrator II, Customer Administration

Administrator II, Customer Administration

Toronto, ON, Canada

Job Description

We are hiring an Administrator II, Customer Administration!

Responsibilities

• Process various requests received by fax, email, or chat
• Identify and process requests in a timely fashion
• Confirm processed requests to clients and brokers in a timely fashion
• Provide payout penalty quotes to brokers and clients
• Prepare Mortgage Assumption Statements
• Follow-up with Solicitor for receipt of completed assumption documents
• Input accurate new account information into the mortgage system
• Assist other departments within Residential Administration when needed
• Distribute requests to the corresponding departments
• Follow-up with client to confirm resolution and customer satisfaction
• Complete special projects as assigned by Management
• Adhere to policies/procedures to ensure AML ...