Administration Coordinator

The Scheduling Administrator is responsible for all elements of administrative support and effective allocation of work to field‑based technicians using the company’s works allocation system. The role ensures that planned and reactive tasks are scheduled efficiently, resources are optimised, and service level agreements (SLAs) are met. This position acts as the key coordination point between the service desk, technicians, and management, supporting smooth day‑to‑day operations.

Scheduling & Work Allocation

• Allocate planned, reactive, and compliance‑related tasks to field engineers via the works allocation system.
• Prioritise work in line with SLAs, client requirements, and operational priorities.
• Monitor engineer availability, skills, and location to optimise job assignments and minimise travel time.
• Re‑assign or escalates tasks as required in response to emergencies or changing priorities.

Operational Support